As the number of COVID-19 cases increases worldwide, our top priority continues to be the health and safety of our employees, customers and communities.
We understand that business continuity is essential, and that network reliability is critical to maintaining connections with employees, customers, prospects, and vendors. To ensure the best possible support and service during this time, we remain hyper-diligent in our protective and preventive measures. We are continuously monitoring recommendations from our frontline employees and adjusting our approach to COVID-19 accordingly.
To maintain our repair and installation schedules, we are requiring our frontline technicians to take appropriate protective measures. Our techs are equipped with safety kits that include hand sanitizer, disinfectant wipes and more. Technicians are required to sanitize their workspaces and equipment after each customer interaction and to maintain social distancing at all times.
Effective immediately, all non-essential business travel is suspended until further notice. The installation, protection and restoration of our network and associated systems are considered business critical functions. The travel restriction does not apply to employees who must travel in order to perform service-related job duties.
We have asked employees to refrain from attending conferences, trade shows or events that require travel or draw large crowds.
For normally scheduled in-person meetings – even those in the same building – we are using alternate communication solutions (web conferencing, email or other applications).
We have requested that employees refrain from shaking hands and ask for understanding from our customers, prospects and anyone else we encounter.
We have temporarily restricted visitors at all of our office locations and are taking extra precautions when receiving mail, supplies or other deliveries.
At this time, all of our office locations are open and business is operating as usual. We have encouraged employees with job functions that can be performed remotely to do so. To ensure business continuity, essential employees will continue working in some office and/or other locations.
To support our employees during this time, we are offering several assistance programs including childcare reimbursement, home Internet reimbursement, sanitization care kits and additional paid time off for illness.
Help Us Help You
We ask that our customers ensure that personnel sent to any Harmoni location is limited to critical and essential employees only, thereby reducing in-person contact and fostering good health for all.
If anyone from your organization is diagnosed with a confirmed case of COVID-19 and has accessed any of our facilities or been in contact with a Harmoni employee, please contact us immediately to report the case. We will continue to follow all official COVID-19 updates – including guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), local health departments and government officials – and will take all necessary actions to help protect the community.
We truly appreciate your patience as we weather this pandemic together. We value our continued partnership and are thankful that you continue to place your trust in Harmoni.